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012 and special phone numbers

The 012 service provides assistance and general information about Government of Catalonia services and actions as well as support in carrying out online procedures.

Cos de l'article

Service hours and cost of the call

012 service hotline hours

  • General information: from Monday to Friday, excluding holidays, from 8 am to 10 pm.
  • Information on traffic and transport: 365 days a year, from 7 am to 11 pm.

Cost of the call

 

 

Other 012 numbers

  • National calls from outside Catalonia:932 142 124
  • Calls from outside Spain:00 34 932 142 124

 

012 on Twitter

012 on Twitter informs the public about Government of Catalonia services and attends to enquiries.

Service hours for enquiries are from 8 am to 5 pm, Monday to Fridays, excluding holidays.

You can access the service at https://twitter.com/012

012 on Telegram

012's public services are also accessible through the Telegram instant messaging app, through the user @gencat012 or on 681 012 012. The online version of the service is available at telegram.me/gencat012.

The maximum response time for the service is two hours.

Service hours for enquiries are from Monday to Friday, excluding holidays, from 8 am to 10 pm.

The Telegram instant messaging app is free both for Android and iOS.