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012 and special phone numbers

012 is the information telephone of the Government of Catalonia.

012, citizen care telefphone number

The 012 telephone hotline provides the following functions:

  • Attention and general information on the services and procedures of the Generalitat of Catalonia.
  • Attention, information and specialized management for campaigns and specific services.
  • Support when carrying out online procedures concerning the Generalitat of Catalonia.


Main services covered

  • Cultural agenda.
  • Aids and grants.
  • Unemployment.
  • Social Welfare and the Family (dependent persons, persons with disabilities, senior citizens, immigration, childhood and adolescence, social services.
  • Catalan language.
  • Consumer affairs.
  • Official Gazette of the Generalitat (DOGC).
  • Companies (work-related accidents, public contracting, private security contracts, cooperatives and labour associations, creditors, renewable energy, opening employment centres, safety plans, registry of accredited companies).
  • Education (vocational training, school preregistration, languages).
  • Facilities. Centers and services of the Government.
  • Housing.
  • Transport (roads, routes and transports, FGC railways, local rail services).
  • Organisation of the Generalitat (addresses, telephone numbers, functions).
  • Traffic fines.
  • Tourism in Catalonia, guides and hostel network.

Schedule of specialized attention

Monday to Friday except holidays from 8h to 22h .
Transport (roads, FGC railways, local rail services, routes and providers), from 7h to 23h, every day of the year

Telephone number

Within Catalonia: 012
Outside Catalonia: 932 142 124
From abroad: 00 34 932 142 124

Cost of call

Price of the call according to the BOE. 296 of 10 December 2012 (Resolution of novembre 21st of 2012). Fare C.
Check your operator.

Graphic image of the 012 hotline

You can download the following from the Visual Identification Programme website:

- The various 012 logos.

- The corporate image manual.

- Forms of harmonisation.

Special telephones

The Autonomous Government of Catalonia provides some specialized numbers for more specific needs.


Logo of the 112

Logo of the 112

Logo of the 061 CatSalut Respon (health)

Logo of the 061 CatSalut Respon (health)

Logo of 116 111 Infància Respon (children) hotline

Logo of 116 111 Infància Respon (children) hotline

Update:  23.06.2014