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012 and special phone numbers


The 012 phone line offers general support and information on the services and activities of the Government of Catalonia and support for conducting transactions online.

Phone call from outside Catalonia:

932 142 124

>Phone call from a foreign country:

00 34 932 142 124


012 Campaigns

012 phone line hours

General information:
from Monday to Friday except holidays, from 8:00 to 22:00.

Information on traffic and transport:
every day of the year, from 7:00 to 23:00.

Call costs

Flat rate equivalent to one 160 second call, depending on the cost applied by your provider.

Tariff C, according to BOE no. 296, of the 10th December of 2012 (Resolution of 21 November 2012).

012 on Telegram

The 012 Citizen Support service is also accessible through the instant messaging application Telegram, through the username @gencat012 or the phone line 681 012 012. The online version of the service is available at

The maximum response time for this service is two hours.

The opening hours for enquiries are from Monday to Friday, except holidays, from 8:00 to 22:00.

The instant messaging application Telegram is free for both Android and iOS.