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What is the Electronic Office?

Ordinador

It is one-stop access point that the Administration of the Government of Catalonia has made available to citizens and companies to carry out public procedures, without being subject to timetables or locations, with the maximum security and contributing to a more effective and efficient use of public resources. This point must provide all the necessary information for carrying out procedures without any input from information personnel and from any physical location.

Current legislation stipulates the right of citizens and the obligation of companies to engage with the Catalan Government Administration through electronic media by means of a general point of access, which has led to the need to create the Electronic Office. This must ensure the availability, access, integrity, authenticity, confidentiality and preservation of the data managed in it.

The primary electronic address of the Electronic Office is https://seu.gencat.cat

The Electronic Office can be used to access information about the services and procedures of the Administration of the Government of Catalonia, to make enquiries about the progress of processing of cases, to begin procedures, to submit documents to the General Electronic Registry, to access the Government of Catalonia's mailbox to submit queries or suggestions, and to consult the publications of administrative proceedings and other information of public interest on the Electronic Noticeboard.

The support instruments of the Electronic Office are the Electronic Noticeboard and the Electronic General Register of the Administration of the Government of Catalonia.

Support instruments in the Office

Electronic Noticeboard

This is the electronic medium for publishing information of general interest, communications and proceedings dictated by the Administration of the Government of Catalonia and the other institutions provided for. The regulations governing procedures must specify whether publication on the Electronic Noticeboard replaces or complements publication on other noticeboards, or in the Official Journal of the Government of Catalonia.

General electronic register

Created for the reception and registration of the applications, documents and notification that are presented by telematic means.

Ownership

The Electronic Office is owned by the Administration of the Government of Catalonia.

Scope of application

The scope of application of the Electronic Office includes the Administration of the Government of Catalonia, its autonomous bodies and associated and dependent public institutions, and the entities in which the Government of Catalonia has a direct or indirect shareholding in 100% of its capital or endowment fund. Likewise, the scope of the Electronic Office extends to other institutions in which the Government of Catalonia has a direct or indirect shareholding of less than 100% of its capital or endowment fund, to the licence holders of public services and to statutory institutions with which an agreement or convention has been reached, and to citizens, companies and institutions when they engage with it.

Under exceptional circumstances, electronic secondary or sub-offices may be created on the grounds of functional or organisational autonomy, and these must be accessed directly from the electronic address of the main Electronic Office. The creation of electronic secondary or sub-offices, and their modification and abolition, must take place by an agreement of the Government, on the joint proposal by the Ministry's head of citizen services and by the relevant ministries.

Responsibilities

The body responsible for the management, maintenance and supervision of the common content of the Electronic Office is the Directorate General for Citizen Services of the Presidential Department.

Agreements for the official accreditation of the document register